Cancel anytime. No tricks.

Every new subscription starts with a 7-day free trial. You won't be charged during the trial. If you cancel before it ends, you pay nothing.

Cancel anytime from Settings → Manage billing (which opens your secure Stripe billing portal), or email us at info@grns.com.au and we'll help. Your cancellation takes effect at the end of the current period, and you keep access until then.

After the trial, otto is A$29 per month, billed automatically each month until you cancel. Payments are handled securely by Stripe; we never see or store your card details.

Because you get a full 7 days free to decide, we generally don't refund the current month after it has been charged — instead, when you cancel you keep access until the end of the period you've paid for, and you're not charged again.

This does not limit your rights under the Australian Consumer Law. If otto has a major problem — for example it doesn't work as it should and we can't fix it in a reasonable time — you may be entitled to a refund or other remedy. Just contact us and we'll sort it out fairly.

If a monthly payment fails, Stripe will retry it and we'll ask you to update your card. Access may pause until the payment goes through. You can update your card anytime from Settings → Manage billing.

If we ever change the price, we'll give you reasonable notice first, and you can cancel before it takes effect.

Anything about billing, cancelling or a refund — email info@grns.com.au and we'll get back to you quickly.